Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Devara Empress Collection. We are committed to delivering your order quickly and securely. Please review our shipping policy below.

Order Processing

All orders are processed within 2 business days (lead time) after your order is placed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Times

Estimated delivery times begin after your order has been processed.

Destination Processing Time Estimated Delivery
        United States          2 Business Days             3–7 Business Days



Please note that delivery estimates may vary depending on your location, weather conditions, carrier delays, customs processing, or peak shopping seasons.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping destination and selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number so you can monitor your shipment's progress.

Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is entered, please contact us immediately.

If your order has not yet been processed, we will do our best to update your shipping details.

Once an order has shipped, we cannot guarantee address changes.

Delayed or Lost Packages

While we strive to ensure timely deliveries, Devara Empress Collection is not responsible for delays caused by:

  • Weather conditions

  • Carrier service interruptions

  • Customs clearance

  • Incorrect shipping information

  • High shipping volume during holidays

If your package appears lost or significantly delayed, please contact us and we will gladly assist you in working with the shipping carrier.

Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the damaged package

  • Photos of the damaged product(s)

We will review your request and work toward a prompt resolution.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, or other fees required by their country's customs authorities.

These charges are not included in the purchase price or shipping cost.

Contact Us

If you have any questions regarding shipping, please contact us.

Devara Empress Collection

Email: dfields@devaraempress.store

Phone: 773-469-5736

Business Address:
1440 W Taylor St,
Chicago, IL 60607,
United States

Mailing Address:
1465 E 69th Pl,
Chicago, IL 60637,
United States

We appreciate your trust in Devara Empress Collection and look forward to delivering your order with care.