Return & Refund Policy

Returns

At Devara Empress Collection, we want you to love every purchase. If you are not completely satisfied with your order, we are happy to accept eligible returns within 30 days of the delivery date.

To qualify for a return, items must:

• Be unworn, unused, and unwashed
• Be in their original condition
• Have all original tags attached
• Be returned in the original packaging when possible

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Final sale items
• Gift cards
• Intimates or undergarments
• Items marked as non-returnable
• Products showing signs of wear, damage, alteration, or misuse

Return Process

To initiate a return, please contact our customer support team at:

Email: dfields@devaraempress.store

Phone: 773-469-5736

Please include your order number and reason for return. Once your return request is approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review the claim and arrange a replacement, store credit, or refund when appropriate.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or style, please return the eligible item and place a new order.

Order Cancellations

Orders are processed quickly to ensure fast delivery. Once an order has been submitted, we cannot guarantee cancellation or modifications.

If you need assistance, please contact us immediately after placing your order.

Lost or Stolen Packages

Devara Empress Collection is not responsible for packages marked as delivered by the shipping carrier. If your package is lost or stolen after delivery, please contact the shipping carrier directly to file a claim.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Devara Empress Collection

Email: dfields@devaraempress.store

Phone: 773-469-5736

Website: www.devaraempress.shop